Understand Your Customers Better with Restaurant CRM
Unlock deep customer insights, track preferences, and personalise every interaction to build lasting loyalty and drive repeat business.
The Challenge
- Scattered customer data across different systems.
- Difficulty tracking guest preferences and visit history.
- Generic marketing messages that don't resonate.
- Missed opportunities for personalised upselling.
- Struggling to identify and reward loyal customers.
The QR Express CRM Solution
- Unified view of all customer interactions and data.
- Effortless tracking of order history, preferences, and visit frequency.
- Powerful segmentation for highly targeted marketing campaigns.
- Data-driven insights to personalise offers and experiences.
- Identify VIPs and build effective loyalty programmes.
Turning Data into Dining Delights
Seamlessly collect and leverage customer data with QR Express CRM.
Capture Data Effortlessly
Customer details and order history are automatically captured through QR ordering and integrated systems.
Segment & Understand
Utilise powerful tools to segment customers based on behaviour, preferences, and visit frequency.
Personalise & Engage
Launch targeted marketing campaigns and personalised offers based on deep customer insights via our Marketing Automation tools.
Everything You Need to Master Customer Relationships
Explore the powerful features designed to help you understand and engage your guests like never before.
Advanced Analytics Dashboard
Comprehensive business intelligence at a glance from a single unified dashboard.
Learn moreAutomated Loyalty Points
Automatic points collection and reward redemption with zero manual effort.
Learn moreBuilt-in Loyalty & Marketing
Integrated loyalty and marketing system that drives repeat business.
Learn morePersonalised Marketing
Targeted email, SMS, and WhatsApp campaigns powered by real customer data.
Learn moreReal-Time Analytics
Live data on customer preferences, dish performance, and upselling opportunities.
Learn moreUnderstand Your Customers Better with Restaurant CRM by Industry
See how Understand Your Customers Better with Restaurant CRM is tailored for your specific industry.
Restaurant CRM for Bakeries
Turn anonymous grab-and-go regulars into named customers you can recognise and reward.
- One profile per customer: order history, visit frequency and spend
- Spot your morning regulars and win back lapsed neighbours
- Capture cake and pre-order data automatically from QR ordering
Restaurant CRM for Bars
Turn anonymous tabs into useful guest profiles and regulars worth winning back.
- One profile per guest: drink preferences, tab size and visit nights
- Flag your top weekend spenders and lapsed regulars automatically
- Feed targeted happy-hour and event offers to the right crowd
Restaurant CRM for Cafes
Know every regular by their usual order and give them more reasons to return.
- Learn each guest's "usual" from their order history automatically
- Build full profiles from every QR order, no sign-up needed
- Power loyalty and promos around each guest's favourite drink
Restaurant CRM for Chains & Franchises
Create one useful guest profile that follows each customer across every location.
- Unified guest profiles across all sites and franchisees
- Compare guest spend and frequency per site or group-wide
- Spot VIPs and win back lapsed guests at every branch
Restaurant CRM for Food Courts
Turn anonymous mall footfall into guest profiles you actually recognise.
- Build guest profiles automatically from every QR order
- Spot your regulars in the transient crowd
- Win back lapsed visitors with targeted offers
Restaurant CRM for Hotels
Build useful hotel guest profiles from QR Express orders, with group controls available in Scale.
- Use QR Express restaurant, bar and room-service order history in guest profiles
- PMS, room-folio and banqueting data require signed-off connectors or discovery
- Recover more repeat F&B revenue with post-checkout re-engagement
Restaurant CRM for QSR
Turn high-volume repeat traffic into guest profiles your team can understand and act on.
- Build guest profiles automatically from QR and kiosk orders
- Spot your top 20% of repeat regulars by visit frequency
- Win back lapsed app users before the habit breaks
Restaurant CRM for Restaurants
Know regular guests by name, understand their preferences and give them reasons to return.
- One guest profile per diner: order history, favourite dishes and visit frequency
- Spot your high-spend regulars and win back guests who stopped booking
- Guest data captured automatically from every QR order, no front-of-house data entry
Restaurant CRM for Takeaways
Know your regulars across phone, online and walk-in, and win them back from delivery apps.
- Merge phone, online and walk-in orders into one guest profile
- Spot your repeat-order regulars and flag lapsed customers automatically
- Target win-back offers at guests drifting to delivery apps
Connect Approved Data Sources
QR Express CRM works with native ordering, EPOS, loyalty and automation. Third-party tools require a signed-off named connector or paid integration discovery.
Basic customer history in Start, advanced CRM in Pro
Start proves owned guest data, Standard adds basic CRM, and Pro includes advanced segments, consent controls, custom fields and attribution.
- Basic history in Start; advanced CRM in Pro
- Access powerful customer data tools
- Integrates seamlessly with Loyalty & Marketing Automation
- 0% commission; processing fees separate
Ready to Understand Your Customers Better?
Request a personalised demo and see how QR Express CRM can transform your guest relationships and boost your bottom line.
- See live data segmentation in action.
- Explore personalised marketing examples.
- Discover how to track key customer metrics.
- Ask questions specific to your restaurant's needs.